Marketplace Network News

Grab your Passport: Taking the Risk Out of International Expansion for US Channel Partners

Posted by Mary Stanhope on Wed, Jun 14, 2017

Globalization is a key driver of today’s evolving business landscape, impacting nearly every industry and shaping the needs of enterprise engagement. Expanding your company’s portfolio of service to include international locations opens up an entirely new revenue stream brimming with untapped potential. A recent online Global Channel Survey by Channel Partner and 451 Research that was published in “Going Global: The Channel’s Expanding Horizons,” by Ellis Booker in Channel Partners Spring 2017 edition, gives great insight to the challenges and opportunities of selling outside the US.

Why Not?
When respondents were asked, ‘Why Not Currently Selling Outside of the US?’ 62% shared there was no demand from current customers. Comfort with existing sales, customers and known markets can often lead to a lack of

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Topics: International, channel partners

Value of High Personal Touch in the Digital Era of Technology

Posted by Mary Stanhope on Tue, May 02, 2017

Innovation requires dedication.  At Global Capacity, we not only innovate, but also disrupt how companies buy and manage network connectivity.  Our revolutionary One Marketplace platform, leverages a unique combination of aggregation, automation and information to streamline and simplify the process of designing, pricing, procuring and delivering data connectivity solutions.  This combination brings a much-needed transparency to the marketplace. Our technology simplifies and standardizes the ordering of connectivity services across carriers, delivers services with predictable results and consistent customer experience and promotes the efficiency and growth of global wide area networks.   

Technology is not the complete solution for the channel, also critical to Global Capacity’s success is the expertise of its team. Global Capacity’s high-level of engagement is a market-changing factor that eases the burden on its Channel Partners, allowing both groups to work together in the best interest of the customer.  Global Capacity provides full access to expert assistance throughout all the stages of the buyer’s journey.  Global Capacity’s dedicated Channel Concierge team works hand-in-hand with Master Agents, customers and agents, providing access to an array of industry experts, from network engineers, to service management, to sales operation support.  These key individuals deliver fast, friendly and knowledgeable service to each one of our valued agents.

“It’s quite ironic, really – the biggest problem within the communications industry
is that no one seems to communicate,” comments Channel Partner, Paul Wroten, President and CEO at NSi.
“The fact that Global Capacity remains so responsive and actively involved in the success of their solutions
is a major value-add for our customers.”

It Starts With the Channel Managers

Global Capacity understands that this is your business.  It is critical that our team understands the business focus and growth initiatives of your business. 

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Topics: Enterprise, Service Delivery, channel partners, customer experience

For NSi, Customer Experience Sealed the Deal With Global Capacity

Posted by Mary Stanhope on Mon, Apr 10, 2017

Investing time to add a new partner and introduce new solutions to clients is not taken lightly. Like many relationships, new partnerships get stuck at the transactional or one-off phase, and never make it to the strategic phase of adding value to the partner’s business.  We asked new Global Capacity channel partner,  Paul Wroten, President and CEO at NSi - Network Solutions International, to share the story behind his  decision to start a new relationship with Global Capacity.

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Topics: Enterprise, channel partners, NSi, customer experience